New Survey Says Nearly 2 in 5 Employers Lose Job Candidates Due to Poor Background Check Experiences

According to a new survey1 by CareerBuilder, more than a third of employers (38%) have lost a candidate because they had a negative experience with their background check. Other disturbing finds for employers are:

  • More than half of job candidates think less of a company if they have a negative experience with its HR technology.
  • 21% of employers who lost candidates that had accepted a job offer say it was because the background check took too long.
  • 20% of employers said it was because a candidate had a poor experience with background screening.
  • Nearly 1 in 6 HR managers would rate their background check candidate experience as fair or poor.

Hiring in this tight workforce environment is hard enough without having unnecessary road blocks that create a negative candidate experience. The pressure is on! HR managers must fill open positions with the best candidates in a timely manner all the while providing a positive onboarding experience for candidates as they are being oriented into the company.

A background screening partner can help to create a positive candidate experience – especially a provider, like Cisive, that provides a system which streamlines and simplifies the process. Cisive provides efficiencies through automation with our Onboarding Solution, which engages applicants through a portal where they can directly supply their information (only once) and track their background screening and on-boarding progress. The entire process is easy and transparent thereby alleviating the candidate’s stress of the “unknown.” The system even provides compliant electronic signature technology!

Selecting the right background screening partner can be a daunting task! To help, Cisive has created an informative White Paper that explores how to evaluate a potential background screening partner and discusses positive attributes to be examined as well as “red flag practices” to avoid. Here is a sampling:

Positive Attributes to Examine:

  • Accreditation: Accreditation by the National Association of Professional Background Screeners (NAPBS) should be considered a minimum selection criterion. No employer should risk accepting services from a company who cannot or will not achieve Accreditation.
  • System Capabilities: Determine whether the provider’s system is built on a true rules-based workflow engine that is capable of creating a secure, efficient, and compliant process and presents an easy to follow workflow for both your candidates and your staff.
  • Client and candidate facing resources: A background screening partner should make your job (and your candidate’s job) easier and provide the tools to help you assess further opportunities to improve.
  • Data Security: Data security and protection of your candidates’ and employees’ PII has never been more challenging and more critical than it is today.
  • Litigation History: It has been said that the best predictor of future behavior is past behavior. Ask potential background screening providers if they have ever been the subject of an FCRA violation investigation by the federal regulator, The Federal Trade Commission (FTC), or the Consumer Financial Protection Bureau (CFPB).

Red Flag Practices to Avoid:

  • Promises of unrealistic turnaround time: If a prospective background provider is offering turnaround times and prices that appear to be far better than others that may suggest dangerous shortcuts such as the use of raw database searches or unverified reports.
  • Over reliance on “national” criminal databases: There is no such commercially available product as a true national database. Over reliance on compiled databases is another quick route to a rotten candidate experience and possible civil action.
  • Off-shoring: Off-shoring is the first indication that the background provider is motivated more by low cost than quality and customer service. The only reason to off-shore is to lower cost. Quality is not a driving factor.

Providing a positive, candidate-focused onboarding experience is a vital part of recruiting the best people for your company. The employer and background screening provider should be partners in creating the best candidate experience possible. Selecting the right background screening partner is vital and is not a simple task. The stakes are high. There are risks to the company if their background screening program is deficient and their onboarding platform is complicated and cumbersome. As the CareerBuilder survey indicates, some important risks are consistently losing qualified candidates and damaging a company’s reputation because of a bad candidate experience.

Click here to view Cisive’s informative White Paper, Important Considerations When Selecting a Background Screening Company.

 

1 The national survey, which was conducted online by Harris Poll on behalf of CareerBuilder from May 24 to June 16, 2017, included representative samples of 2,369 full-time employers (including 221 HR managers) and 3,462 full-time U.S. workers across industries and company sizes in the private sector.

 

Five Ways Cisive’s Onboarding Technology Enhances the Candidate Experience

The better the candidate experience, the more likely your company can attract the best hire. A great onboarding system will organize and streamline the process and give candidates a positive experience. An engaging and positive candidate experience will ensure a competitive edge in attracting and retaining top performers!

Cisive’s Onboarding Solution was designed to focus on the user experience; both the users who will be reviewing background reports in our system and the candidates who will be interacting with our system.

Here’s how Cisive’s Onboarding Solution will help you stand out from the competition.

  1. Automates and organizes the hiring process
  2. Guides candidates through the process
  3. Is mobile friendly
  4. Keeps the process efficient (not one piece of information ever needs to be retyped by a user in our system)
  5. Provides e-signature capability

At Cisive, we have the technology to make your candidate feel valued, supported and prepared to move forward with your company in a positive manner.

Let us show you how!

Book a demo

Are you looking to improve your candidate experience? Here are 5 ways Cisive’s Onboarding Solution can help

istock_000014755946large-happy-employee-with-computerAttracting qualified candidates is difficult in this very competitive and candidate-driven market. According to a recent survey by Aberdeen Group, 45% of companies say improving the candidate experience is their top talent acquisition priority in 2016. Therefore, how recruiters and talent acquisition teams deliver the candidate experience has never been more important.

The better the candidate experience, the more likely your company can attract the best hire. A great onboarding system will organize and streamline the process and give candidates a positive experience. An engaging and positive candidate experience will ensure a competitive edge in attracting and retaining top performers!

CARCO’s Onboarding Solution was designed to focus on the user experience; both the users who will be reviewing background reports in our system and the candidates who will be interacting with our system.

Here’s how CARCO’s Onboarding Solution will help you stand out from the competition.

  1. Automates and organizes the hiring process:  CARCO’s Onboarding Solution was built specifically to alleviate paper-based, time-consuming and labor-intensive new hire processes. Through the use of CARCO’s Onboarding portal, candidates can upload documentation such as education transcripts and/or employment paystubs or statements which may be used to supplement the background report.
  2. Guides candidates throughout the process: CARCO’s Request For Information module (RFI) automatically sends out an email that identifies the elements missing from the application and asks the recipient to take specific action using our Onboarding Solution, including uploading specific documents directly into CARCO’s portal. The candidate will know where he or she stands throughout the entire process.
  3. It’s mobile friendly: Mobile devices have changed the way HR and candidates operate.  CARCO’s mobile app, available in iOS and Android, allows end users to securely submit supporting documents by taking pictures of the documents with their smart phones or tablets. This application uses a QR code to establish login context and is used by the mobile app to identify which documents are required.  The mobile app then walks the candidate through the process seamlessly.  The candidate is prompted to take pictures of their missing documentation, which is then sent securely (the transmission is encrypted) by the mobile app directly to CARCO’s servers for processing.  The pictures of the documents are not stored on the mobile device for security purposes.
  4. Keeps the process efficient: Not one piece of information ever needs to be retyped by a user in our system. In a paper based environment, this is impossible to avoid. In CARCO’s advanced, rules- based electronic environment, this can be effectively managed for the user, preventing any duplicate data entry. This is an important CARCO differentiator and it means that the candidates, recruiters, and other stakeholders are prompted to provide all data, e-sign all forms, and upload any supporting documents all at the time of their initial entry.  In addition to making internal HR and security tasks more efficient, this also strikes at the heart of improving the candidate experience.
  5. Provides e-signature capability: CARCO has extensive capabilities for accepting online candidate consents, in addition to other documents. Candidates can e-sign the online consent directly in CARCO’s Onboarding Solution.  Alternatively, candidates or recruiters can upload a paper-signed consent using our portal directly or via our mobile application for providing documentation. In a typical implementation, most or all candidates e-sign consents, including the authorization for performing the background investigation (FCRA authorization), directly in the portal.

In the end, an organized and streamlined onboarding process will make the candidate feel valued, supported and prepared to move forward with your company in a positive manner.

For more information on how CARCO’s Onboarding Solution can ensure a positive candidate and new hire experience, click here or call 1-866-557-5984 to speak to a CARCO Specialist.

A Positive Employee Experience Starts with an Efficient Onboarding Process

iStock_000017261466Large Onboarding Sell Sheet  Good news! You’ve found the right candidate who accepted your offer letter!  Now it’s time to onboard that person in a positive way which may  help set the tone for his or her entire experience at your company.  First Impressions Count!  

Did you know that the average company is losing 1 in 6 of their new hires each month within three months of hire?  The average cost to replace an employee can run as much as two times the annual salary. Let’s not forget the effect on morale and productivity, as well as lost insider knowledge.

Onboarding is the best way to begin positive new employee engagement and boost overall retention rates.   

The Aberdeen Group reported that 66 percent of companies with onboarding programs claimed a higher rate of successful assimilation of new hires into company culture, 62 percent had higher time-to-productivity ratios, and 54 percent reported higher employee engagement.    

Most companies start the onboarding process before the new employee begins employment.  Rather than having a stack of papers waiting for review and signature, an efficient onboarding system provides a portal that the new employee can access from his or her home computer or mobile device to complete the process before starting with the company. 

An effective onboarding system is one that is designed specifically to make your new hire process easy and streamlined by eliminating manual, paper-based processes in favor of a proactive task oriented, self-service solution!

Imagine your new hire forms (including offer letter, employment screening FCRA consent form, background check processing and reports, welcome letter, training schedule, etc.) are stored in one place for easy access.

Then imagine the benefits to your new hire of an automated, mobile friendly, easy to use onboarding system that engages with proactive tasks and reduces the amount of time the candidate spends in the process.    

To see how CARCO’s Onboarding Solution can help your company ensure that each onboarding experience is a positive one and to see a demo of our software, click here or call a CARCO Specialist at 866-557-5984.