Background Checks

Best Identity Verification Service for 2024

  • March 7, 2024
  • Christy Clifton
  • Approx. Read Time: 6 Minutes
Top 5 Identity Verification Services to Reduce Liability

Identity theft is on the rise. So, how do you know you’re making an employment offer based on the truth? With an identity verification service, you can discover someone who may be using a stolen social security number to secure employment. You may also be able to alert a job candidate who has no idea that their identity has been stolen.

On the other hand, if your identity verification service takes too long, you could find that great candidates leave for other opportunities before you can finalize your offer of employment.

So, how do you choose an identity verification service that has all the features you want and is reliable? At Cisive, we’ve compiled everything you need to know to choose the best identity verification service in 2024.



Key Takeaways

In this article, here’s what you’ll learn:

        • Online identity verification services give you peace of mind that you’re protecting your business and your current team from people who aren’t who they claim to be.
        • When choosing the right online identity verification service, consider the scope of the checks offered, as well as the turnaround time and the customer support available for the product.
        • Evaluate identity verification software solutions by considering what industries they were designed for, the price point, and the ease of use for your HR team.
        • It’s important to compare multiple identity verification offerings before making a choice to ensure you’re getting the most features for the best value.


Table of Contents

  1. The Benefits of an Online Identity Verification Service
  2. Things to Consider When Choosing
  3. How to Evaluate Identify Verification Software Products
  4. The Five Best Identity Verification Service Providers


The Benefits of an Online Identity Verification Service

When collecting and validating information on a potential employee, it’s critical to get the information you need without the added hassle of days or even weeks of waiting.

If your identity verification service is inaccurate, you could potentially expose your existing team to a coworker who isn’t who they say they are. This person could have a history of unreliable employment or even workplace violence. They could expose your business to liability, be ineligible to work in the United States, or even be out to sabotage you.

Online identity verification also helps ensure your company's overall security. It prevents data breaches and corporate fraud from happening in the first place rather than forcing you to scramble to fix incidents that have already occurred.

As an employer, you’ll gain peace of mind that you did your due diligence before adding to your team. 


Identity 1


Things to Consider When Choosing the Best Identity Verification Service

Experience has taught us that there are many things to consider when choosing the best identity verification service. Here are our suggestions:


How broad is the scope of the service?

Generally speaking, you want an identity verification service with a wide scope. The check should review credit and litigation history, conduct a Social Security number trace, and verify current and previous addresses.


What type of customer support is offered?

You never know when an issue may arise. Make sure the service you choose includes customer care 24/7 by a team that’s highly qualified to answer your questions and get you accurate, relevant answers.


How accurate is the service?

When it comes to identity verification services, accuracy is key. Look for an accuracy guarantee from the service you choose.


What is the turnaround time?

In the past, identity verification involved the manual review of paper records, which could take a long time. Ask how long it takes to get results from your online identity verification service. Many services out there are quicker than ever before.


How to Evaluate Identity Verification Software Products

To get the most features for the best value, you need to compare multiple identity verification offerings before making a choice. However, evaluating identity verification software providers can be challenging. There are many options in the marketplace, and the claims they make often seem similar. It can be helpful to look for these differentiators:

    • The software is designed specifically for your industry or similar industries.
    • The price point seems proportionate to the offerings and is within your budget.
    • The software works with your current software and processes.
    • The software is responsive on mobile devices, so applicants and HR representatives can use it on the go and get results right away.

Screen smarter, hire safer. Get the right talent to drive your success. Speak to an expert.


The Five Best Identity Verification Service Providers

Based on these criteria, our researchers have compiled a list of the five top identity verification services of 2024. Of course, the needs of every business vary, and it’s important to pick the service provider that’s right for your business needs. We hope that our list will be a great starting point to help you choose what’s best for you.


Cisive Transparent

1. Cisive

Rating: 4.6/5 on G2

Key Features:

    • Screening is entirely paperless and works on any platform or device, including tablets and mobile phones.
    • Cisive’s platform is completely customizable to your business workflow to save you time and energy.
    • Customer service at Cisive is 24/7 and staffed by representatives who are direct employees, not an outside agency.

It’s easy to lose valuable time in the verification process. With Cisive, verifying the identification of a new employee is exceptionally fast and easy. In minutes, you’ll receive a comprehensive and compliant report of all the background information you’ll need to hire confidently. Reviewers called Cisive’s identity verification platform easy to use and a great source of peace of mind.


Onfido Logo

2. Onfido

Rating: 4.4/5 on G2

Onfido’s Key Features:

    • Onfido’s Verification Suite uses a library of global verifications and signals to check identities.
    • Onfido’s Real Identity Platform lets users build, measure and deploy workflows with end-to-end, AI-powered identity verification solutions.
    • Much of Onfido’s product focus is on know-your-customer (KYC) and anti-money laundering (AML) compliance.

Reviewers called Onfido a reliable vendor with a secure solution. They praised its stability, as well as its continuous availability and extremely low false positive rates. Cons included reviewers citing a need for improved efficiency of their algorithms and processing time.


Sumsub Logo

3. Sumsub

Rating: 4.5/5 on G2

Sumsub’s Key Features:

    • Sumsub is a single verification platform designed to handle every identity verification need in a single dashboard.
    • Sumsub offers customizable KYC/AML, KYB, transaction monitoring and fraud prevention solutions.
    • The product has over 2,000 clients across industries ranging from fintech to crypto, trading and gaming.

Reviews called Sumsub efficient and user-friendly. They praised it as a simple, accurate solution for user verification. However, reviewers also cited downsides, including too many false negatives and customer service representatives whose answers lacked technical depth and detail.


iDenfy Logo

4. iDenfy

Rating: 4.9/5 on G2

iDenfy’s Key Features:

    • iDenfy is a global all-in-one identity verification, fraud prevention and compliance platform.
    • The platform leverages AI, biometric technology and an in-house team of KYC experts to help ensure a user-friendly customer onboarding process.
    • The business verification solution is fully customizable.

Online reviews for iDenfy are largely positive. Users said that setup was easy, and the validation of ID documents is quick. The platform’s highly trained support staff was a common focus of praise by reviewers.


Socure Logo

5. Socure

Rating: 4.5/5 on G2

Socure’s Key Features:

    • Socure’s ID+ combines the newest forms of machine learning and AI with all dimensions of an individual’s identity.
    • Socure’s customers include banks, many of the largest payroll service providers, retailers, fintech lenders, online gaming providers, crypto exchanges and more.
    • The platform is an end-to-end service suite that yields industry-leading accuracy.

Customers who reviewed Socure called it simple and easy but pricey. They described the platform as easy to use with out-of-the-box software that was easy to get approved. Users cited specific technical growth areas when talking about the downsides of Socure, including having to manually re-send links when a customer’s ID is rejected and having to deal with blurry ID photos.


The Best Identity Verification Service for Reliable Secure Verification

Cisive's entirely paperless screening process, compatible with any platform or device, offers unparalleled convenience and efficiency. The customization options ensure that the service fits seamlessly into your existing business workflow, saving valuable time and energy.

Cisive's 24/7 customer service, staffed by direct employees, underscores Cisive's commitment to support and reliability. The fast, easy, and compliant reporting process not only streamlines the hiring process but also provides HR professionals with the peace of mind that they're making well-informed decisions.

Given these compelling features, Cisive is the right choice for businesses seeking a dependable and efficient identity verification service. Speak with an expert today to see how Cisive can assist you with all your pre-hire verification needs.


Screen smarter, hire safer. Get the right talent to drive your success. Speak to an expert.


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